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Privacy Policy
Last Update: Jul 20, 2010

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This policy describes the ways we collect, store, use and protects your personal information. You accepted this policy and consented to such collection, storage and use when you signed up for our Service. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the "Policy Updates" page of our website. After this 30 days notice, you will be considered as having expressly consented to all amendments to this policy.

How we collect information about you


When you visit the GlobePay website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.
If you open an account, we collect the following types of information from you:

  • Contact information - your name, address, phone, email, Skype ID and other similar information.
  • Financial information - the bank account numbers that you link to your GlobePay account.

Before permitting you to use our Service, we may require you to provide additional information we can use to verify your identity or address or manage risk, such as your date of birth, national ID number, Nationality, and other identifying information. We may also obtain information about you from third parties such as credit bureaus and identity verification services.
When you are using our Service, we collect information about your account transactions and we may collect information about your computer or other access device for fraud prevention purposes.
Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.

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How we use cookies


When you access our website, we, or companies we hire to track how our website is used, may place small data files called "cookies" on your computer.
We send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don't need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.
We also use longer-lasting cookies for other purposes such as to display your e-mail address on our sign-in form, so that you don't need to retype the e-mail address each time you log in to your account.
We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.


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How we protect and store personal information


Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.
We store and process your personal information on our computers in India and at various customer and operations support centers around the world, and we protect it by maintaining physical, electronic and procedural safeguards. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.


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How we use the personal information we collect


Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. To that end, we use your personal information to:

  • provide the services and customer support you request;
  • process transactions and send notices about your transactions;
  • resolve disputes, collect fees, and troubleshoot problems;
  • prevent potentially prohibited or illegal activities, and enforce our User Agreement;
  • customize, measure, and improve our services and the content and layout of our website;
  • send you targeted marketing, service update notices, and promotional offers based on your communication preferences;
  • compare information for accuracy and verify it with third parties.

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How we share personal information with other GlobePay users


To process your payments, we need to share some of your personal information with the person or company that you are paying or is paying you. Your contact information, date of sign-up, the number of payments you have received from verified GlobePay users, and whether you have verified control of a bank account are provided to other GlobePay users who you transact with through GlobePay.
If you are buying goods or services and pay through GlobePay, we may also provide the seller with your confirmed  billing address to help complete your transaction with the seller. The seller is not allowed to use this information to market their services to you unless you have agreed to it.
We work with merchants to enable them to accept payments from you using GlobePay. In doing so, a merchant may share information about you with us, such as your email address, when you attempt to pay that merchant. We use this information to confirm to that merchant that you are a GlobePay customer and that the merchant should enable GlobePay as a form of payment for your purchase.
Regardless, we will not disclose your  bank account number to anyone you have paid or who has paid you through GlobePay, except with your express permission or if we are required to do so to comply with a valid regulatory or law enforcement request, or, to cooperate in an ongoing law enforcement investigation, as otherwise required by law.


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How we share personal information with other parties
We may share your personal information with:

  •  Members of our corporate family will use this information to send you marketing communications only if you have requested their services.
  • Service providers under contract who help with parts of our business operations; (fraud prevention, collection activities, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
  • Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice).
  • Law enforcement, government officials, or other third parties when:
    • we are compelled to do so by a subpoena, court order or similar legal procedure,
    • we need to do so to comply with law,
    • we are cooperating with an ongoing law enforcement investigation,
    • we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement.
    • Other third parties with your consent or direction to do so.

            
Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.
GlobePay will not sell or rent any of your personal information to third parties in the normal course of doing business and only shares your personal information with third parties as described in this policy.


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How you can control our communications with you


You can control how we use your contact information to market our services to you by changing your preferences on the Notifications page. This page can be accessed by going to the Profile subtab under the "My Account" tab after you login to the GlobePay website.


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How you can access or change your personal information


You can review and edit your personal information at any time by logging in to your account and clicking the Profile subtab under the "My Account" tab.


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How you can contact us about privacy questions
If you have questions or concerns regarding this policy, you should contact us by using contact us page.

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